ServiceTrak is set up for network client/server or Peer-To-Peer.  Purchase of the program allows for unlimited use on as many client machines as needed.  The license is valid for one company entity only. TEC-AID program are in use throughout the world using simple peer-to-peer network installations and on more complex client/server network installations and we program for both situations.  However, we are not experts on networking.  We recommend that you test your network using our sample programs.  We will be happy to furnish our connection protocols so that you can test this segment toughly.  We do not offer network support.

Can the service contracts be changed to our specifications?

Contract can be edited and changed in any way that you want to, through our built-in text editor, Microsoft Word or WordPad. If you use our merge method, you will be able to merge all of the contract information into your service contract form.

The database files are written using Microsoft Access and can be easily accessed, read, edited and updated through ServiceTrak and through Microsoft Access.

We are a small company and we plan to remain so. We advertise in two magazines and on the web, we don't have any marketing and sales people and we don't display at trade shows. We offer complete back up and support, but are not always on call. We will return all calls and E-mails as soon as we are able. Keeping our overhead low allows us to keep our prices low.